This has been a crazy year for all of us, so I'm going to focus on the positive and not the negative.
This is a lovely apartment building with good-sized flats, friendly staff, and an efficient and effective maintenance team. I've been quite pleased to stay and I'm renewing my lease as I type this. The building has a very convenient location, with immediate access to central Salt Lake City via bus or light rail, and hourly trains north and south. The grounds are well-maintained and the building is built so well that even with the windows open you can't hear the freeway.
So, why not five stars? Well. There are, or were, some negatives that are not the fault of the building's management or staff.
First: Despite the best efforts of gentrification and the city alike, the area immediately west of the building can be very seedy, with the occasional appearance of large homeless encampments. While the homeless themselves are very rarely dangerous or aggressive, a number of criminals appear to use the encampments as cover and violent crime is sadly not unknown. Having said that, I want to stress that to the best of my knowledge nothing has happened in or around the building.
Second: Fees can feel a bit high. Ask about them when moving in.
Third: Guest parking can leave a lot to be desired, and with the new construction behind our building it's only going to get worse. There are options in the neighborhood that aren't particularly inconvenient, but they tend to cost money and are at least a five minute walk.
Still, all in all I've been happy, and I think you will be too.